frequently asked Questions
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Q.
[Request] Regarding inquiries and procedures via the app
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Q.
YouTube integration and high rating points will not be awarded.
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Q.
Can you tell me how to receive my e-ticket?
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Q.
Can you tell me about ticket trading?
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Q.
If you log in to the "SAKANACTION Official App", you will be marked as [Not registered].
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Q.
If I cancel my paid NF member membership, will the tickets I won in the member advance sale be valid?
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Q.
If I register as a paid member of "NF member", will I be guaranteed to get a ticket?
サカナナクションアプリのアラーム機能について
アリーナツアー「SAKANAQUARIUM 2026 “透明”」について
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Q.
Please tell me about the arena tour "SAKANAQUARIUM 2026 “Transparent”".
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Q.
I would like to inquire about applying for tour tickets.
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Q.
Please tell me how to apply.
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Q.
I'm sure there are no mistakes, but I can't proceed past the step of entering the applicant's and accompanying person's information.
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Q.
How can I check my ticket application history and the results of the lottery?
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Q.
Where can I register for SAKANACTION ID (= Plus member ID), or check or change my membership information?
About joining
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Q.
What is "NF member"?
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Q.
Please tell me how to join.
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Q.
Can I view the site content without paying a membership fee?
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Q.
Can I join using something other than a smartphone?
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Q.
Can I register using a name other than my real name?
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Q.
Can I register multiple times?
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Q.
My family member is already a member, but is it possible to register again at the same address?
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Q.
Can I become a NF member even if I live overseas (outside of Japan)?
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Q.
Are there any email addresses that cannot be used for registration?
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Q.
I have Plus member ID, but I cannot register as an overseas member.
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Q.
How long does it take to become a member?
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Q.
It says "You are provisionally registered," and I cannot proceed with the membership registration process.
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Q.
At what stage is my membership registration complete?
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Q.
Is there an expiration date for membership?
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Q.
I was previously registered but canceled my membership. Can I rejoin?
お子様・スマートフォン未所持の方の入会について
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Q.
Can minors who don't own a smartphone join?
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Q.
Can children (minors) join?
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Q.
My child (a minor) would like to join. May I pay the membership fee on their behalf?
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Q.
Is it only possible to register using the registered user's own smartphone or computer?
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Q.
My child doesn't have their own email address; can they still register?
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Q.
My child doesn't have their own phone number; can they still register?
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Q.
Can I change my registration information later?
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Q.
I accidentally registered using a family member's name and birthdate. What should I do?
コースについて
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Q.
Are there any differences in the services provided depending on the course I sign up for?
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Q.
How do I change from Monthly Membership Fee Course to Annual membership fee plan?
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Q.
How do I change from Annual membership fee plan to Monthly Membership Fee Course?
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Q.
Is it okay to register for both the "Annual membership fee plan" and the "Monthly Membership Fee Course"?
会費のお支払いについて
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Q.
[Credit card payment] When will I be billed?
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Q.
How much are the annual and monthly fees?
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Q.
If I join in the middle of a month, will the membership fee be pro-rated?
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Q.
What credit cards can I use?
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Q.
[Annual Membership Course] How do I pay the membership fee?
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Q.
Can I use a debit card?
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Q.
I was asked to authenticate myself when paying by credit card.
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Q.
[Annual membership fee course] Can I check and change the credit card information I registered?
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Q.
[Annual Membership Course] Can I change the payment method for my membership fee?
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Q.
[Annual membership fee course] I don't know how to pay at the convenience store.
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Q.
[Monthly Course] Please tell me how to pay the membership fee.
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Q.
[Monthly Course] Can I change the payment method for the membership fee?
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Q.
[Monthly course] Carrier payment cannot be selected.
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Q.
[Monthly Course] Please tell me about transferring my docomo My Menu.
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Q.
[Monthly course] Please tell me about transferring au billing information.
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Q.
[Monthly Course] <au> Please tell me how to transfer my EZweb billing information.
About logging in
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Q.
【月会費コース】現在の登録状況はどのように確認できますか？
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Q.
[Annual Membership Course] How can I check my current registration status?
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Q.
I forgot my password.
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Q.
I forgot my login ID (registered email address).
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Q.
ログインできません。
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Q.
フィーチャーフォン（ガラケー）で登録していましたが、ログインできません。
SAKANACTION ID（Plus member ID）について
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Q.
What is SAKANACTION ID (= Plus member ID)?
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Q.
Where can I obtain my "SAKANACTION ID (Plus member ID)"?
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Q.
Where can I check SAKANACTION ID (= Plus member ID)?
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Q.
Can I delete my "SAKANACTION ID (Plus member ID)"?
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Q.
I have obtained multiple "SAKANACTION ID (Plus member ID)".
About changing registration information
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Q.
Can I change my email address?
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Q.
What should I do if my address or phone number changes?
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Q.
What if my name changes due to marriage etc.?
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Q.
Can I change the registered name?
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Q.
I registered my date of birth and gender incorrectly.
About changing models
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Q.
If I change my smartphone model, do I need to take any steps? (For those who pay by credit card)
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Q.
If I change my smartphone model, do I need to do anything? (If I use carrier billing/no change of mobile phone company)
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Q.
If I change my smartphone model, do I need to do anything? (If I use carrier billing/change mobile phone company)
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Q.
Can the information I registered on the feature phone (G-phone) site be transferred to the smartphone site?
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Q.
I signed up from a feature phone, am I still being charged?
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Q.
For those who have changed from a "docomo feature phone" to a "docomo smartphone"
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Q.
For those who have changed from an "au feature phone" to an "au smartphone"
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Q.
For those who switched from a "SoftBank feature phone" to a "SoftBank smartphone"
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Q.
Those who switched from a feature phone to a smartphone from a different mobile phone company
[Annual membership course] About renewal
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Q.
Please tell me how to continue the procedure.
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Q.
Can you check if the renewal procedure has been completed?
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Q.
Can I continue my membership even if it has expired?
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Q.
What is "automatic credit card renewal"?
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Q.
Can I check if my credit card is automatically renewed?
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Q.
Can I stop automatic renewal of my credit card?
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Q.
Can I check if automatic renewal has been stopped?
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Q.
I once stopped automatic renewal, can I restart it?
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Q.
Can I change the credit card information used for automatic renewal?
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Q.
How can I change the automatic renewal setting from "No" to "Yes"?
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Q.
My subscription is automatically renewed, but I would like to continue it by paying at a convenience store. What should I do?
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Q.
I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.
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Q.
It was automatically renewed even though I had no intention of renewing it.
About withdrawal
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Q.
[Annual membership fee course] Please tell me how to cancel my membership.
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Q.
[Monthly course] Please tell me how to cancel my membership.
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Q.
[Monthly Course] I would like to cancel my membership, but when I log in I am taken to the membership fee payment screen.
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Q.
[Monthly course] I am still being charged even after I have cancelled my membership.
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Q.
[Monthly Course] You can still log in to the site even after canceling your membership. Have you been able to cancel your membership?
About NF POINT PROGRAM
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Q.
What is the "NF POINT PROGRAM"?
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Q.
Is NF POINT PROGRAM only for annual members?
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Q.
Is there anything different about this service from previous ones?
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Q.
How do I earn points?
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Q.
Can points be deducted or expired?
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Q.
What is the minimum points required?
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Q.
Can I buy or transfer points?
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Q.
Can I check the points I have earned?
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Q.
YouTube integration and high rating points will not be awarded.
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Q.
I've been a member for some time, will I still receive points?
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Q.
If I change courses, will my points be carried over?
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Q.
I have cancelled my membership, but can I re-register while keeping my years of membership and points?
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Q.
Could you please tell me about "Content Viewing Points"?
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Q.
Please tell me about "SAKANACOMMUNITY points".
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Q.
Could you please tell me about "STORE Purchase Points"?
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Q.
Could you tell me about "Birthday Points"?
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Q.
What is an "action"?
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Q.
What is "STATUS"?
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Q.
What are STATUS benefits?
About the app
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Q.
How do I download the "sakanaction APP"?
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Q.
Can you tell me how to receive my e-ticket?
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Q.
Can you tell me about ticket trading?
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Q.
I can't log in to the app.
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Q.
After I reinstalled the app, I can no longer log in.
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Q.
If I change my device, can I still use the app?
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Q.
The "viewed" mark does not appear on "MOVIE" or "RADIO" that have already been viewed.
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Q.
Can I use the app on a tablet?
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Q.
I'm not receiving push notifications for the app.
About shipment
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Q.
[Annual membership fee course] Are there any signing-up benefits?
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Q.
[Annual Membership Course] What are the renewal procedure benefits?
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Q.
[Annual membership fee course] When will I receive the renewal procedure benefits?
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Q.
[Annual membership course] I have not received the renewal procedure benefit.
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Q.
[Annual Membership Course] When will I receive the NF BOOK?
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Q.
[Annual Membership Course] Can I exchange a defective benefit item?
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Q.
[NF Points Program] What are STATUS-based "neck keychains"?
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Q.
[NF Points Program] How can I receive STATUS-based "neck key chain"?
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Q.
[NF Points Program] I received a neck keychain in a different color than my current STATUS.
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Q.
[NF Points Program] Can I still receive the "neck keychain" for my downgraded STATUS?
各種メールの設定・メール未着について
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Q.
I am not receiving emails from the site.
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Q.
Where can I subscribe to birthday emails?
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Q.
Where can I subscribe/unsubscribe to the free email newsletter?
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Q.
I have inquired but have not received a reply.
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Q.
I haven't received the email containing the URL for new member registration.
others
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Q.
Please provide the latest information and schedule for the artist.
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Q.
Please tell me where to send fan letters and presents.
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Q.
Please provide contact information for inquiries regarding "sakanaction ONLINE STORE".
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Q.
Could you please provide the contact information for inquiries regarding merchandise purchased at the venue?
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Q.
Who can I contact regarding SAKANACTION CDs and DVDs?
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Q.
「著作権」とはなんですか？
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Q.
【月会費コース】キャリア決済で利用しています。「決済情報」の確認方法を教えてください。