About logging in

Q

I forgot my password.

A

[1] Reset password
Go to the top page » "Login" » "Forgot your password (reset)" and enter your [registered email address] or [Plus member ID] and date of birth, then press the "Authenticate" button.
»Password reset page is here

We will send a "URL for resetting your password" to your registered email address.
Access the URL in the email to complete the password reset.

*If 24 hours have passed since you received the email, please go to "Forgot your password?" and follow the procedure again.
*If you do not receive the email, please make sure that your email settings allow you to receive emails from the "plusmember.jp" domain.

[2] If you cannot reset your password

If you are unable to use your registered email address due to a change in device model, etc., please contact us by email with the following information.

==========
<Customer Information>
・Name (Kanji/Kana)
・Nickname you set
・Date of birth (8 digits in the Gregorian calendar)
·prefectures
・Registered email address
・ Plus member ID

<Payment Information>

・Registered course [Annual membership fee /monthly fee]

・Payment method: [Credit card/carrier]
・For credit card payments: [Credit card number] *1
・For mobile carrier payments: [Mobile carrier/payment information] *2
==========

*1: The information you provide will be deleted promptly after confirmation.

*2: Please see below for how to check.

■For sp mode payment: [12-digit payment number]
d menu »My docomo»Log in»Enter your network PIN»Check your PIN»Usage charges»Check details»Related menu»Check your docomo payment and d payment usage charges
※[How to check your usage details]Please refer to the.

■For au Easy Payment: [Continuous Billing ID]
au ID TOP Log in from » au Easy Payment Menu » [List of Continuous Use Services] » "Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number".
»here Please refer to.

■ In the case of SoftBank lump-sum payment: [Order number]
My Softbank Log in » [Menu] » "Fee and Payment Management" » [Consolidated Payments] » [Usage History] » [Confirm] for any item on this site

»Forgot your password? Contact us here

Other questions about "Login"

• Q.
  I can't log in even though I've paid my membership fee.
• Q.
  I forgot my login ID (registered email address).
• Q.
  What is SAKANACTION ID (= Plus member ID)?
• Q.
  Where can I check SAKANACTION ID (= Plus member ID)?
• Q.
  I would like to delete SAKANACTION ID (= Plus member ID).
• Q.
  [Monthly Course] How can I check my current registration status?
• Q.
  [Annual Membership Course] How can I check my current registration status?
• Q.
  I registered using my old mobile phone (F-phone), but I can't log in.