About logging in

Q

I can't log in even though I've paid my membership fee.

A

Please check the contents of [1] to [6] below.

[1] Input error
Please check for any mistakes in capital letters, lowercase letters, and half-width/full-width letters.
Half-width lowercase letters: sakanaction
Half-width capital letters: SAKANACTION
Full-width lowercase letters: sakanaction
Full-width capital letters: SAKANACTION

[2]SAKANACTION ID (=Plus member ID) to log in
Please be sure to include the first alphabet "E".
※ SAKANACTION ID (= Plus member ID) Check it out »Here

[3] When logging in with an email address
Your login ID is the email address you entered when you registered.
If you have multiple email addresses, try using one that you know well.
Examples: icloud.com, softbank.ne.jp, i.softbank.jp, ezweb.ne.jp, au.com, gmail.com, yahoo.co.jp, etc.

If you change your email address
If you have not made any changes to your email address on your My Page, please enter the email address you used to register as a member.
It will remain valid as a "login ID" even if you are no longer able to receive emails due to a change in model, etc.

[4] The password may be incorrect.
Click the "» Forgot your password? Please set a new password and try logging in again.
* Half-width alphanumeric characters/up to 12 digits can be set
*If you do not receive the reset email, please make sure that your email settings allow you to receive emails from the "plusmember.jp" domain.

[5] If you are returned to the top page
If cookies are disabled in your browser, the site will not function properly, so please make sure to enable cookies.
*Recommended environment: »Here Please confirm.

[6] Registration status
For Annual membership fee plans, only those whose membership period is valid can log in. For monthly membership plans, only those whose monthly payments are ongoing can log in.

< Annual membership fee course>
If you have not paid the renewal fee within one year, your membership will be cancelled.

<Monthly course>
Please check your billing statement to see if your monthly payments are continuing using your credit card or mobile carrier payment.
*If you have not been charged, your membership has been cancelled and you will need to sign up for a new membership.


▼If the above doesn't solve the problem
Please contact us by email with the necessary information.

==========
<Customer Information>
・Name (Kanji/Kana):
・Nickname you set:
・Date of birth (8 digits in Gregorian calendar):
·prefectures:
·email address:

<Payment Information>
・Registered course [Annual membership fee /monthly fee]
・Payment method [Credit card/Carrier]
・For credit card payments: [Credit card number] *1
・Convenience store payment: [Annual membership fee payment date/convenience store name/store name] *2
・For mobile carrier payments: [Mobile carrier/payment information] *3

<Details>
I tried logging in
・ Plus member ID starting with E:
·email address:
・Entered password (number of digits):
・Entered password (first/last characters):
・Error message displayed:
==========

*1: The information you provide will be deleted promptly after confirmation.

*2: If you have a receipt, please take a photo of it (no more than 1MB) and attach it to the email.

*3: Please see below for how to check.

■For sp mode payments: [12-digit payment number]
d Menu »My docomo»Log in»Enter your network PIN»Check your PIN»Usage charges»Check details»Related menu»Check your docomo payment and d payment usage charges
※[How to check your usage details]Please refer to the.

■For au Easy Payment: [Continuous Billing ID]
au ID TOP Log in from » au Easy Payment Menu » [List of Continuous Use Services] » "Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number."
»Here Please refer to.

■ In the case of SoftBank lump-sum payment: [Order number]
My Softbank Log in » [Menu] » "Fee and Payment Management" » [Consolidated Payments] » [Usage History] » [Confirm] for any item on this site

»For inquiries regarding login failure, please contact us here

Other questions about "Login"

• Q.
  I forgot my login ID (registered email address).
• Q.
  I forgot my password.
• Q.
  What is SAKANACTION ID (= Plus member ID)?
• Q.
  Where can I check SAKANACTION ID (= Plus member ID)?
• Q.
  I would like to delete SAKANACTION ID (= Plus member ID).
• Q.
  [Monthly Course] How can I check my current registration status?
• Q.
  [Annual Membership Course] How can I check my current registration status?
• Q.
  I registered using my old mobile phone (F-phone), but I can't log in.