About logging in

Q

I forgot my login ID (registered email address).

A

Please note that we will need to verify your identity before making any inquiries.
Please contact us by email with the following information:

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<Customer Information>
・Name (Kanji/Kana)
・Nickname you set
・Date of birth (8 digits in the Gregorian calendar)
·prefectures

<Payment Information>
・Registered course [Annual membership fee /monthly fee]
・Payment method [Credit card/Carrier]
・For credit card payments: [Credit card number] *1
・For mobile carrier payments: [Mobile carrier/payment information] *2
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*1: The information you provide will be deleted promptly after confirmation.

*2: Please see below for how to check.

■For sp mode payment: [12-digit payment number]
d menu »My docomo»Log in»Enter your network PIN»Check your PIN»Usage charges»Check details»Related menu»Check your docomo payment and d payment usage charges
※[How to check your usage details]Please refer to the.

■For au Easy Payment: [Continuous Billing ID]
au ID TOP Log in from » au Easy Payment Menu » [List of Continuous Use Services] » "Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number".
»here Please refer to.

■ In the case of SoftBank lump-sum payment: [Order number]
My Softbank Log in » [Menu] » "Fee and Payment Management" » [Consolidated Payments] » [Usage History] » [Confirm] for any item on this site

»If you have forgotten your registered email address, please contact us here


It will remain valid as a "login ID" even if you are no longer able to receive emails due to a change in model, etc.
If you remember the email address you used to register, please enter it.
If you have changed your email address, please enter the email address you used to register as a member unless you have made the change on your My Page.

Other questions about "Login"

• Q.
  I can't log in even though I've paid my membership fee.
• Q.
  I forgot my password.
• Q.
  What is SAKANACTION ID (= Plus member ID)?
• Q.
  Where can I check SAKANACTION ID (= Plus member ID)?
• Q.
  I would like to delete SAKANACTION ID (= Plus member ID).
• Q.
  [Monthly Course] How can I check my current registration status?
• Q.
  [Annual Membership Course] How can I check my current registration status?
• Q.
  I registered using my old mobile phone (F-phone), but I can't log in.