Regarding undelivered emails and newsletters

Q

I am not receiving emails from the site.

A

Please note that we may not be able to resolve the issue of non-delivery of emails on our own.
We apologize for the inconvenience, but please check the following.

■ Domain-specific reception settings are blocking
"plusmember.jp" "sakanaction.jp Please set up your email settings so that you can receive emails from this domain.
Please contact your email address provider (your mobile phone company/shop) for confirmation and setup instructions.

★For those using carrier (docomo/au/SoftBank) addresses
Each mobile phone company has a high standard level of spam prevention,
As a result, there are a lot of cases where emails are not delivered.
Even if you are not aware of any measures to prevent spam mail, please be sure to check and set them up.

■ For those using docomo addresses
The email may be marked as "spam."
The method for checking whether an email has been identified as spam varies depending on the device and environment you are using.
Please check the following.

»If you are using the standard email app on your iPhone or iPad

*You will be redirected to docomo's website.

■ For those using au addresses (ezweb.ne.jp/au.com)
If your "Spoofing Protection" is set to "High", your email may be blocked.
Please set it to "Medium" or lower, or cancel the setting.

■ For those using SoftBank addresses (softbank.ne.jp/i.softbank.jp)
If your spam filter is set to "strong", the email may be blocked.
Set to "Standard" or "OFF".

■For those using iCloud, free addresses (gmail/yahoo), or PC addresses
It may be automatically sorted into your "spam folder" or "promotions" tab.
Please check beyond your inbox.

■ Check if the capacity is exceeded
You may not be able to receive emails because your mailbox is over capacity or your smartphone is over capacity.

■ The email address contains a character string that is restricted from use.
For example, a series of dots (.....), a series of symbols (_-_), a dot or symbol immediately before the @ symbol (.@), a symbol at the beginning (-abc), etc.
If you are using an email address that contains the relevant string, please register again using a different email address.

The following email addresses are in compliance with the global Internet communication standard RFC (Request for Comments).
As it does not comply with the regulations, it cannot be used in principle.

<Non-RFC compliant email address>
1. If symbols other than "-", "_", ".", "+", "?", and "/" are included
2. When two or more consecutive symbols are used
3. When symbols are used at the beginning and end (immediately before @)
4. If the part before the @ is 64 characters or more
5. If the entire email address is longer than 256 characters

■Other
・Please change your settings so that you can receive emails from PCs and emails with URLs.
・If you are sending a blank email instead of manually entering the address, please make sure not to include your own automatic signature in the body or subject line of the email.
Depending on the email client or app you use, related emails may be displayed together as a thread.

Please note that, as a general rule, emails cannot be resent.

Other questions about "Various emails not arriving/newsletter issues"

• Q.
  Where can I subscribe to birthday emails?
• Q.
  Where can I subscribe/unsubscribe to the free email newsletter?
• Q.
  I have inquired but have not received a reply.