Regarding undelivered emails and newsletters

Q

I have inquired but have not received a reply.

A

We will respond to your inquiries on weekdays from 11:00 to 12:00 and 13:30 to 18:00, excluding weekends and holidays.
Please note that depending on the content of your inquiry, it may take some time for us to investigate and respond.

Your inquiries will be replied to from the [cc.plusmember.jp] domain.
Please make sure to allow emails from the above domains.
*If you have an iCloud, Gmail, or PC email address, please check other folders besides your inbox, such as the "Promotions tab" and spam folder.

»Q. I'm not receiving emails from the site.

If you contact us again from a different email address after making an inquiry once, please be sure to indicate this.
*After making an inquiry, you will receive an email notifying you that your inquiry has been received.
*Please include the 7-digit reception number provided in the email to ensure smooth processing.

If there is insufficient information or your questions are not addressed, it may take some time to investigate or we may not be able to respond to you.

In addition, if we receive a large number of inquiries, we will respond in order.
We apologize for the inconvenience, but we ask that you refrain from contacting us repeatedly.

Other questions about "Various emails not arriving/newsletter issues"

• Q.
  I am not receiving emails from the site.
• Q.
  Where can I subscribe to birthday emails?
• Q.
  Where can I subscribe/unsubscribe to the free email newsletter?