About the app

Q
I'm not receiving push notifications for the app.
A
If you are not receiving push notifications from the app, try uninstalling and reinstalling the app to see if that resolves the issue.
* Please rest assuredthat uninstalling the app will not invalidate your points or status.

Also, please check that the notification setting is set to "ON."

＜Caution＞
●If you delete the app, the viewed marks will be reset.
*If you watch it again, the "Watched" icon will be restored,
Please note that viewing points will only be awarded once, even if you reinstall the app.

<How to set notifications>
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For iPhone
1. Tap "Settings"
2. Tap "Notifications"
3. Tap the app under "Notification Style"
4. Turn "Allow Notifications" on or off
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For Android smartphones
1. Tap "Settings"
2. Tap "Notifications"
3. Tap the app in question.
4. Turn app notifications on or off
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*Settings and confirmation methods may vary depending on the device and version.
If you have any questions, please contact your mobile phone company or shop.

Please check the above and wait for the notification.

If the problem persists, please contact us with the following information:

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<Text>
・Name (full name)
・Date of birth (in the Gregorian calendar)
・ Plus member ID
・Registered email address
·Your phone number

・Device carrier
・Device model name
・Device version
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Since many people do not receive our reply email,
Please refrain from contacting us using an iCloud address.
Please note that if the required fields are left blank, we will not be able to respond.

Depending on your environment, the email with the above link may not launch.
Please contact us using this [Inquiry Form].

Other questions about the app

If the above does not resolve your issue, please contact us using the details below.

Contact Us