About the app

Q

After I reinstalled the app, I can no longer log in.

A

In order to prevent unauthorized use of e-tickets, you may only change your device and reinstall the app up to twice a month.

Please note that if you exceed the limit, you will be required to go through certain procedures and we may check your usage status.

▼Those who have received an electronic ticket
»Ticket Plaza (Tixplus) Please contact us.
*Please be sure to write down the [performance date and venue name] for which you have won.

▼For those who have not received their e-ticket
Please contact us by email with the necessary information below.

==========
<Customer Information>
・Full name (kanji/kana)
・Date of birth (8 digits in the Gregorian calendar)
·prefectures
- Device phone number
·email address

<Login information>
・ Plus member ID starting with E
·email address
・The password you entered (number of digits and first/last characters)

<Details>
- The error message displayed
・Device you are using (iPhone/Android)
・Device details (model/OS/version)
・Whether there is a model change (if so, please let us know the date of the model change)
==========

*Please take a screenshot of the login authentication error page and [MY PAGE] in the app and attach it.

*Please keep the attachment size to 1MB (megabyte) or less.

»If you are unable to log in to the app, please contact us here

Other questions about the app

• Q.
  How do I download the "sakanaction APP"?
• Q.
  Can you tell me how to receive my e-ticket?
• Q.
  Can you tell me about ticket trading?
• Q.
  I can't log in to the app.
• Q.
  If I change my device, can I still use the app?
• Q.
  The "viewed" mark does not appear on "MOVIE" or "RADIO" that have already been viewed.
• Q.
  Can I use the app on a tablet?
• Q.
  I'm not receiving push notifications for the app.