About the app

Q

If I change my device, can I still use the app?

A

Please carry out the following procedure from your new smartphone.

1. Download and install the app
2. After installation, log in with the ID you used on your old device.
3. Follow the steps for "SMS authentication" and "identity verification procedure" to verify your identity and then log in again.

 ＜Notes＞
To prevent fraudulent use, the app cannot be used on multiple devices. (One person may use the app on one device with one ID.)

You cannot register telephone numbers such as landlines or IP phones.
You may change your device or reinstall the app up to twice a month.

You may change your registered phone number up to twice a year.

If you exceed the above maximum number of procedures, you will not be able to perform the procedure yourself.
We will check your usage status.
Please note that it may take some time to confirm your request.

▼Those who have received an electronic ticket
Please contact us using the help form below.
»SAKANACTION Official App Frequently Asked Questions
*Please be sure to write down the [performance date and venue name] for which you have won.
*You will be answered by Tixplus customer support.

Other questions about the app

• Q.
  How do I download the "sakanaction APP"?
• Q.
  Can you tell me how to receive my e-ticket?
• Q.
  Can you tell me about ticket trading?
• Q.
  I can't log in to the app.
• Q.
  After I reinstalled the app, I can no longer log in.
• Q.
  The "viewed" mark does not appear on "MOVIE" or "RADIO" that have already been viewed.
• Q.
  Can I use the app on a tablet?
• Q.
  I'm not receiving push notifications for the app.