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About changing models

Q
Those who switched from a feature phone to a smartphone from a different mobile phone company
A
Your membership will be automatically cancelled at the end of the month in which you change your model.
To use this service from a smartphone, please register as a new member.
*This cannot be done from the app, so please make sure to use a browser (Safari/Chrome).

Other questions about "changing your device"

  • Q.
    If I change my smartphone model, do I need to take any steps? (For those who pay by credit card)
  • Q.
    If I change my smartphone model, do I need to do anything? (If I use carrier billing/no change of mobile phone company)
  • Q.
    If I change my smartphone model, do I need to do anything? (If I use carrier billing/change mobile phone company)
  • Q.
    Can the information I registered on the feature phone (G-phone) site be transferred to the smartphone site?
  • Q.
    I signed up from a feature phone, am I still being charged?
  • Q.
    For those who have changed from a "docomo feature phone" to a "docomo smartphone"
  • Q.
    For those who have changed from an "au feature phone" to an "au smartphone"
  • Q.
    For those who switched from a "SoftBank feature phone" to a "SoftBank smartphone"

If the above does not resolve your issue, please contact us using the details below.

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