About withdrawal

Q

[Monthly course] I am still being charged even after I have cancelled my membership.

A

The following possibilities are considered:

● Timing of withdrawal (in the case of credit card payment)
If you paid by credit card, you will be charged up to the fee for the month in which you canceled your membership. However, depending on your contract details and closing date, you will be charged the month after or the month after that in which you canceled your membership.
On your statement, be sure to check the [Month of Use] item.

example)
If you cancel your membership on January 29th, the final bill will be for the amount used in January (date of use: January 31st).
Billing will be done in February or March.
*Please contact your credit card company for information on the actual timing of your billing.

The cancellation procedure has not been completed
Once the procedure is complete, you will receive an email notifying you that your cancellation has been completed.

●You have registered using another email address in addition to the ID you have canceled.

★If the problem is not resolved
Please contact us by email with the following information:

==========
1. Name (Kanji/Kana):
2. Nickname you set:
3. Date of birth (8 digits in the Gregorian calendar):
4. Prefecture:
5. Email address:
Plus member ID starting with E:
7. Date of cancellation:
8. Payment method (credit card/carrier):
・For credit card payments: [Credit card number] *1
・For mobile carrier payments: [Mobile carrier/payment information] *2
==========

*1: The information you provide will be deleted promptly after confirmation.

*2: Please see below for how to check.

■For sp mode payment: [12-digit payment number]

d Menu» My docomo » Log in » Enter your network PIN » Check your PIN » Usage charges » Check details » Related menu » Check your docomo payment and d payment usage charges

*Please see [How to check your usage details].

■For au Easy Payment: [Continuous Billing ID]
Log in from au ID TOP» au Easy Payment Menu » [List of Continuous Use Services] » "Continuous Billing ID"
*Please access the au ID site using a browser, not an app.

*We cannot investigate using the "payment information number" or "device phone number".

"Please refer to here.

■ In the case of SoftBank lump-sum payment: [Order number]
Log in to My Softbank» [Menu] » "Fee and Payment Management" » [Consolidated Payment] » [Usage History] » [Check] for the items on this site

»For inquiries regarding billing after canceling your membership, please click here

Other questions regarding "Withdrawal"

• Q.
  [Annual membership fee course] Please tell me how to cancel my membership.
• Q.
  [Monthly course] Please tell me how to cancel my membership.
• Q.
  [Monthly Course] I would like to cancel my membership, but when I log in I am taken to the membership fee payment screen.
• Q.
  [Monthly Course] You can still log in to the site even after canceling your membership. Have you been able to cancel your membership?