Regarding membership for children and those who do not own a smartphone.

Q

Can I change my registration information later?

A

The following information can and cannot be changed by the customer:

<Can be changed>
·nickname
·email address
·telephone number
·address
·ワード

<Not changeable>
・Name (Kanji)
Name (in phonetic script)
·date of birth
·sex
• Plus member ID

You can change the information you want to change yourself from the [M PAGE] section after logging in.


<Caution>
We cannot accept any name changes that result in the name being changed to that of a different person.

If you are handling the procedure on behalf of someone else, please be sure to register the information of the person who will actually be using the service (name, date of birth, and gender).

* Even in the case of family members, this will not be permitted as an exception.


If your last name has changed due to marriage or other reasons, please see the help section below.

​What should I do if my last name changes?

If there are no name changes, but there are errors in your date of birth or gender information, please contact us via the help section below.

​I mistakenly registered my date of birth and gender information.

Other questions regarding "Membership for children and those who do not own a smartphone"

• Q.
  スマートフォンを持っていない未成年の子どもでも入会できますか？
• Q.
  Can children (minors) join?
• Q.
  My child (a minor) would like to join. May I pay the membership fee on their behalf?
• Q.
  Is it only possible to register using the registered user's own smartphone or computer?
• Q.
  My child doesn't have their own email address; can they still register?
• Q.
  My child doesn't have their own phone number; can they still register?
• Q.
  I accidentally registered using a family member's name and birthdate. What should I do?