About shipping

Q

[Annual Membership Course] Can I exchange a defective benefit item?

A

In the unlikely event that you receive a defective member benefit (member renewal benefit/booklet), we will check the relevant part and get back to you.

Please take a photo using your smartphone camera and attach it to an email and send it to us.

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＜Required information＞
・ SAKANACTION ID
・Registered name (Kanji/Kana)
・Registered email address
·post code
・Address (number, building name, room number)
- Defective content (e.g. bent/missing pages, etc.)
・Photos showing the defects or misprints (attached to the email)

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※please※
- Please take a photo of the condition of the envelope (outer packaging) and any defects in the bonus item so that we can see them.
- You can attach multiple images, but please adjust the size so that it is under 1MB (megabyte).

・If you are unsure about how to adjust the size, etc., please ask your mobile phone company or shop.

»[Member Benefits] Click here to contact us about defects or misprints

Other questions about "Shipping"

• Q.
  [Annual membership fee course] Are there any signing-up benefits?
• Q.
  [Annual Membership Course] What are the renewal procedure benefits?
• Q.
  [Annual membership fee course] When will I receive the renewal procedure benefits?
• Q.
  [Annual membership course] I have not received the renewal procedure benefit.
• Q.
  [Annual Membership Course] When will I receive the NF BOOK?
• Q.
  [NF Points Program] What are STATUS-based "neck keychains"?
• Q.
  [NF Points Program] How can I receive STATUS-based "neck key chain"?
• Q.
  [NF Points Program] I received a neck keychain in a different color than my current STATUS.
• Q.
  [NF Points Program] Can I still receive the "neck keychain" for my downgraded STATUS?