Regarding payment of membership fees
- Q[Monthly course] Please tell me about transferring au billing information.
- A
Even if you change your contract to IS NET (LTE NET) when changing your smartphone model,The monthly subscription for the mobile version of "NF member" that you are using on EZweb will not be automatically canceled and you will continue to be charged.
However, automatic renewal may not occur depending on the terms of your contract with au.
We apologize for the inconvenience, but please contact an au shop for details.
▼Those eligible for au billing information transfer
Those who are registered with the mobile version of "NF member" on an au device (feature phone) and have upgraded to an au device (smartphone)
▼ What will be carried over?
Only monthly billing information will be carried over.
Please note that any content downloaded using the mobile version of "NF member" and any registered personal information will not be carried over.
▼Notes
If you wish to use "NF member", you will need to register as a member under "au users".
Please note that if you register as a new member as usual, you will be charged a monthly fee for both your feature phone and smartphone.*When transferring your au billing information, you will be enrolled in the [Monthly: 300 yen course].*If you would like to use the app, please change your plan to the [Monthly: 400 yen plan].
Other questions regarding "Payment of membership fees"
- Q.
[Credit card payment] When will I be billed?
- Q.
How much are the annual and monthly fees?
- Q.
If I join in the middle of a month, will the membership fee be pro-rated?
- Q.
What credit cards can I use?
- Q.
[Annual Membership Course] How do I pay the membership fee?
- Q.
Can I use a debit card?
- Q.
[Annual membership fee course] Can I check and change the credit card information I registered?
- Q.
[Annual Membership Course] Can I change the payment method for my membership fee?
- Q.
[Annual membership fee course] I don't know how to pay at the convenience store.
- Q.
[Monthly Course] Please tell me how to pay the membership fee.
- Q.
[Monthly Course] Can I change the payment method for the membership fee?
- Q.
[Monthly course] Carrier payment cannot be selected.
- Q.
[Monthly Course] Please tell me about transferring my docomo My Menu.
- Q.
[Monthly Course] <au> Please tell me how to transfer my EZweb billing information.
If the above does not resolve your issue, please contact us using the details below.