2021/03/05
NEWS
[Annual membership fee Course Members] Notification of "NFMG003" shipping completion (apology for incorrect address label, regarding renewal bonus "cloth mask & paper soap set")
<Apology for the mistake in the bonus content listed on the "NFMG003" mailing label>
Regarding "NFMG003" that was shipped on March 5, 2021, we had sent you the following information.
Even for customers who were not eligible, the address labels on all of the envelopes incorrectly stated "Annual membership fee renewal benefit enclosed."
We sincerely apologize for any inconvenience caused.
============
■ Those who will renew their contract after February 2021 (validity period: February to August)
Only the "NFMG003" booklet (with sticker) will be shipped
The continuing bonus "Cloth Mask & Paper Soap Set" is,
It will be shipped from the month following the expiration date when the renewal procedure is completed.
============
For those whose expiration date is between February and August, it will take approximately one and a half to two months from the completion of the renewal procedure until the delivery of the bonus.
*You can renew Annual membership fee from three months before the expiration date.
*Those whose membership expiration date is January 2021 can still renew their membership due to the grace period. (The renewal procedure is available up to three months after the membership expiration month.)
*The status of delivery of the renewal bonus will be announced on the "NEWS" page of the website. We apologize for the inconvenience, but please wait a little longer until then.
Please note that this will also serve as a response to those who contacted us through the inquiry form regarding this matter.
*For eligible individuals on March 8thPlease provide the same information. We will send it to you by email.
(If you have not received the email, it may be due to spam filter settings, etc., but the information provided will be the same as that here.)
▼Click here for details on renewal procedures
https://sakanaction.jp/faq/detail/31
<About the continuing bonus (cloth mask & paper soap set)>
For those whose renewal expiration date is between September 2021 and March 2022 and who completed the renewal procedure by January, we have sent you a renewal bonus enclosed with NFMG.
▼Information about the "Continuation Benefits (Cloth Mask & Paper Soap Set)"
https://sakanaction.jp/news/detail/1861
The renewal benefits change every September, and the expiration date for the "Cloth Mask & Paper Soap Set" after renewal is [September 2021 - August 2022] would be the correct answer.
(Example) [As of March 2021]
[For those with a current expiration date [September 2021]] (Automatic renewal pattern)
・Automatic renewal in September 2020 The updated expiration date is September 2021 →Since the continuation bonus was in the making, the continuation bonus "cloth mask & paper soap set" was already delivered together with NFMG003 in March 2021.
・The automatic renewal in September 2021 will extend the expiration date after renewal to September 2022 → From the following month, you will receive new renewal benefits for the next year.
●To this person, we will ship the "NFMG003" booklet (with sticker) and the continued bonus "cloth mask & paper soap set" together.
[For those with a current expiration date [January 2021]] (Automatic renewal pattern)
・Automatic renewal in January 2021, The expiration date after renewal is January 2022 Extended to → NFMG003 in March 2021 will be bundled with the continuing bonus "Cloth Mask & Paper Soap Set"
●To this person, we will ship the "NFMG003" booklet (with sticker) and the continued bonus "cloth mask & paper soap set" together.
[For those with a current expiration date [August 2021]] (Automatic renewal pattern)
・Automatic renewal in August 2021, The updated expiration date is August 2022 →Extended to September 2021, we will deliver the continuing bonus "Cloth Mask & Paper Soap Set"
*At the time of renewal in August 2020 (expiration date after renewal is August 2021), the "foldable water bottle" for the previous year has already been delivered.
●Only the "NFMG003" booklet (with sticker) will be shipped to this person.
*If you have stopped automatic renewal with your credit card or if you pay at a convenience store, you will need to complete the renewal procedure yourself 3 months before the expiration date.
▼Click here for details on renewal procedures
https://sakanaction.jp/faq/detail/31
NF member Annual membership fee course member benefit "NFMG003"
The items were sent to eligible members via Yamato Transport Direct Mail on Friday, March 5th.
It will take about 2-3 to 10 days for your order to arrive, so please look forward to receiving it.
●About delivery
・Includes one "NF REFLECTIVE STICKER" exclusive to NF member
The package will be enclosed inside the NFMG003 booklet (mainly between the cover and the first page), so please be careful when opening it.
- For those whose renewal expiration date is between September 2021 and March 2022 and who completed the renewal procedure between July 2020 and January 2021
The continuation bonus will be sent together with the NFMG.
・For those whose current expiration date is between January 2021 and August 2021 and who will be renewing their membership in February 2021 or later
Only the "NFMG003" booklet (with sticker) will be shipped
The renewal bonus "cloth mask and paper soap set" will be shipped from the month following the expiration date when you complete the renewal procedure.
The renewal benefits change every September, and the expiration date for the "Cloth Mask & Paper Soap Set" after renewal is [September 2021 - August 2022] would be the correct answer.
・We ship via Yamato Transport DM mail.
・The arrival date may differ depending on the region.
-Annual membership fee course members will receive this issue in advance with special benefits free of charge.
*For the general public, we plan to release a version of this issue with altered specifications online etc.
● Target recipients
Annual membership fee plan members as of [September 30, 2020]
*We will also send this to those who have currently unsubscribed.
*If you joined on or after October 1, 2020, or if you changed your membership plan from Monthly membership fee to Annual membership fee, you will receive the next scheduled issue of NFMG004.
●About delivery address
[Address registered as of Wednesday, February 3, 2021
◆Notes
・Members who joined or transferred to the "Annual membership fee Course" after October 2020 are not eligible. Please look forward to the next year's issue.
・Members of the "Monthly Standard Course" are not eligible.
Regarding inquiries about undelivered items
[Inquiry acceptance period]
From Monday, March 15, 2021, 12:00 to Sunday, March 21, 2021, 23:59
*Once the management office has confirmed the receipt, the items will be shipped out starting from late March.
*Please note that we cannot answer inquiries outside this period.
[How to contact us]
1. Confirmation and change of registered address
After logging in, please check and change your registered address from "Confirm/Change Member Information" on your My Page.
(If your last name has changed, you will not be able to change it on your My Page, so please contact us using the form below.)
My Page≫
2. Please apply via the URL below.
Each member may only apply once, so please check carefully before proceeding to the confirmation screen.
*Please note that there will be no email to confirm completion of sending.
<Reception> Click here to apply for resending
https://secure.plusmember.jp/sakanaquarium/1/questionnaire/63/423ee/
*Access available from 12:00 on Monday, March 15th.
*The reception page cannot be accessed until the reception period ends.
◆Replacement of misprinted or missing pages
If there are any incorrect or missing pages, we will replace them.
*Please note that we cannot exchange products that are dirty or bent during shipping.
For details on exchanges, click here≫
Regarding "NFMG003" that was shipped on March 5, 2021, we had sent you the following information.
Even for customers who were not eligible, the address labels on all of the envelopes incorrectly stated "Annual membership fee renewal benefit enclosed."
We sincerely apologize for any inconvenience caused.
============
■ Those who will renew their contract after February 2021 (validity period: February to August)
Only the "NFMG003" booklet (with sticker) will be shipped
The continuing bonus "Cloth Mask & Paper Soap Set" is,
It will be shipped from the month following the expiration date when the renewal procedure is completed.
============
For those whose expiration date is between February and August, it will take approximately one and a half to two months from the completion of the renewal procedure until the delivery of the bonus.
*You can renew Annual membership fee from three months before the expiration date.
*Those whose membership expiration date is January 2021 can still renew their membership due to the grace period. (The renewal procedure is available up to three months after the membership expiration month.)
*The status of delivery of the renewal bonus will be announced on the "NEWS" page of the website. We apologize for the inconvenience, but please wait a little longer until then.
Please note that this will also serve as a response to those who contacted us through the inquiry form regarding this matter.
*For eligible individuals on March 8thPlease provide the same information. We will send it to you by email.
(If you have not received the email, it may be due to spam filter settings, etc., but the information provided will be the same as that here.)
▼Click here for details on renewal procedures
https://sakanaction.jp/faq/detail/31
<About the continuing bonus (cloth mask & paper soap set)>
For those whose renewal expiration date is between September 2021 and March 2022 and who completed the renewal procedure by January, we have sent you a renewal bonus enclosed with NFMG.
▼Information about the "Continuation Benefits (Cloth Mask & Paper Soap Set)"
https://sakanaction.jp/news/detail/1861
The renewal benefits change every September, and the expiration date for the "Cloth Mask & Paper Soap Set" after renewal is [September 2021 - August 2022] would be the correct answer.
(Example) [As of March 2021]
[For those with a current expiration date [September 2021]] (Automatic renewal pattern)
・Automatic renewal in September 2020 The updated expiration date is September 2021 →Since the continuation bonus was in the making, the continuation bonus "cloth mask & paper soap set" was already delivered together with NFMG003 in March 2021.
・The automatic renewal in September 2021 will extend the expiration date after renewal to September 2022 → From the following month, you will receive new renewal benefits for the next year.
●To this person, we will ship the "NFMG003" booklet (with sticker) and the continued bonus "cloth mask & paper soap set" together.
[For those with a current expiration date [January 2021]] (Automatic renewal pattern)
・Automatic renewal in January 2021, The expiration date after renewal is January 2022 Extended to → NFMG003 in March 2021 will be bundled with the continuing bonus "Cloth Mask & Paper Soap Set"
●To this person, we will ship the "NFMG003" booklet (with sticker) and the continued bonus "cloth mask & paper soap set" together.
[For those with a current expiration date [August 2021]] (Automatic renewal pattern)
・Automatic renewal in August 2021, The updated expiration date is August 2022 →Extended to September 2021, we will deliver the continuing bonus "Cloth Mask & Paper Soap Set"
*At the time of renewal in August 2020 (expiration date after renewal is August 2021), the "foldable water bottle" for the previous year has already been delivered.
●Only the "NFMG003" booklet (with sticker) will be shipped to this person.
*If you have stopped automatic renewal with your credit card or if you pay at a convenience store, you will need to complete the renewal procedure yourself 3 months before the expiration date.
▼Click here for details on renewal procedures
https://sakanaction.jp/faq/detail/31
NF member Annual membership fee course member benefit "NFMG003"
The items were sent to eligible members via Yamato Transport Direct Mail on Friday, March 5th.
It will take about 2-3 to 10 days for your order to arrive, so please look forward to receiving it.
●About delivery
・Includes one "NF REFLECTIVE STICKER" exclusive to NF member
The package will be enclosed inside the NFMG003 booklet (mainly between the cover and the first page), so please be careful when opening it.
- For those whose renewal expiration date is between September 2021 and March 2022 and who completed the renewal procedure between July 2020 and January 2021
The continuation bonus will be sent together with the NFMG.
・For those whose current expiration date is between January 2021 and August 2021 and who will be renewing their membership in February 2021 or later
Only the "NFMG003" booklet (with sticker) will be shipped
The renewal bonus "cloth mask and paper soap set" will be shipped from the month following the expiration date when you complete the renewal procedure.
The renewal benefits change every September, and the expiration date for the "Cloth Mask & Paper Soap Set" after renewal is [September 2021 - August 2022] would be the correct answer.
・We ship via Yamato Transport DM mail.
・The arrival date may differ depending on the region.
-Annual membership fee course members will receive this issue in advance with special benefits free of charge.
*For the general public, we plan to release a version of this issue with altered specifications online etc.
● Target recipients
Annual membership fee plan members as of [September 30, 2020]
*We will also send this to those who have currently unsubscribed.
*If you joined on or after October 1, 2020, or if you changed your membership plan from Monthly membership fee to Annual membership fee, you will receive the next scheduled issue of NFMG004.
●About delivery address
[Address registered as of Wednesday, February 3, 2021
◆Notes
・Members who joined or transferred to the "Annual membership fee Course" after October 2020 are not eligible. Please look forward to the next year's issue.
・Members of the "Monthly Standard Course" are not eligible.
Regarding inquiries about undelivered items
[Inquiry acceptance period]
From Monday, March 15, 2021, 12:00 to Sunday, March 21, 2021, 23:59
*Once the management office has confirmed the receipt, the items will be shipped out starting from late March.
*Please note that we cannot answer inquiries outside this period.
[How to contact us]
1. Confirmation and change of registered address
After logging in, please check and change your registered address from "Confirm/Change Member Information" on your My Page.
(If your last name has changed, you will not be able to change it on your My Page, so please contact us using the form below.)
My Page≫
2. Please apply via the URL below.
Each member may only apply once, so please check carefully before proceeding to the confirmation screen.
*Please note that there will be no email to confirm completion of sending.
<Reception> Click here to apply for resending
https://secure.plusmember.jp/sakanaquarium/1/questionnaire/63/423ee/
*Access available from 12:00 on Monday, March 15th.
*The reception page cannot be accessed until the reception period ends.
◆Replacement of misprinted or missing pages
If there are any incorrect or missing pages, we will replace them.
*Please note that we cannot exchange products that are dirty or bent during shipping.
For details on exchanges, click here≫