frequently asked Questions

Q

The site is not displaying properly. (The "Privacy Policy" is displayed and I cannot proceed.)

A

This site uses JavaScript and cookies.

If you are asked to consent to cookies when accessing the site, please consent before enjoying the site.

If JavaScript/Cookies are disabled in your browser (Safari, Google Chrome, etc.), the site will not function properly, so please enable them.

■ If the "Cookies Agreement" screen does not appear and you are redirected to the "Privacy Policy"

Please try the following solutions:

・ Please view this page in private browser/incognito mode on your browser.

- If you are using a browser with ad blocking functionality, the "Consent to use cookies" message may not be displayed if the ad blocking functionality is ON.

In that case, please turn off the blocking function and try viewing again.

　

If you have tried the above and the page still does not display correctly, please delete the cookies in your browser and access the page again.

*Please note that clearing cookies/cache will also erase all login information to other sites.

(You will be logged out.)

We recommend that you make a note of your login ID and other details in advance, as necessary.

The operating procedures for various settings may differ depending on the device.

If you are uncertain, please contact your mobile phone company.

▼How to delete cookies on iPhone (Safari)

1. From the home screen, select "Settings" - "Safari"

2. Tap "Clear history and website data."

*About using recommended browsers

The recommended browser for using this site from an iPhone is "Safari."

If you are logged in from a different browser such as "Chrome",please try accessing/logging in from "Safari".

▼How to delete cookies on Android (Chrome)

1. On your Android phone, open the Chrome app.

2. Tap the three dots in the top right corner of the screen.

3. Tap History > Clear browsing data.

4. At the top, select a time period: To delete everything, select All Time.

5. Check the boxes next toCookies and site data and Cached images and files.

6. Tap Clear data

★If you are using Galaxy and would like to delete cookies

The Galaxy phone comes with multiple browsers.

The "Browser" app is a Galaxy-specific app, so it will be difficult to provide support.

Please try it from Chrome.

▼ Click here for instructions on how to delete Chrome app icons, cache, and cookies.

*You will be redirected to Google's support page.

Other Frequently Asked Questions

• Q.
  Can you tell me how to receive my e-ticket?
• Q.
  Can you tell me about ticket trading?
• Q.
  「サカナクション公式アプリ」でログインをすると【未登録】となります。
• Q.
  If I cancel my paid NF member membership, will the tickets I won in the member advance sale be valid?
• Q.
  If I register as a paid member of "NF member", will I be guaranteed to get a ticket?