Apology regarding defective pre-orders of "sakanaction SAKANAQUARIUM 2025 "KAIJU" PHOTOGRAPHY" and notification of shipping of good products
During the production process of "sakanaction SAKANAQUARIUM 2025 'KAIJU' PHOTOGRAPHY", which was pre-mail-ordered as a new product for the "SAKANAQUARIUM 2025 "KAIJU"" K Arena Yokohama performance, it was discovered that defects that were not confirmed at the calibration stage occurred during the mass production process.
Specifically, it has been confirmed that there were microscopic scratches on the aluminum plate used during mass production at the printing house, resulting in linear scratch-like printing on some parts of the photo.
【事前通販】にてご購入いただきましたお客様につきましては、良品の準備が整い次第、心ばかりではございますが、お詫びのポストカードを追加同封のうえ、改めて発送させていただきます。発送の時期につきましては、9月上旬を予定しております。
なお、先にお手元に届いた不良製品につきましては、返品の必要はございません。
Sales at the venue and afterwards will continue as scheduled at Ryohin.
We sincerely apologize for the inconvenience and concern caused to customers who were looking forward to this product. We will do our best to prevent this from happening again and work closely with the printing company to deliver even better products.
We appreciate your kind understanding.