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2019/10/10 NEWS

NF#13 10/12 (Sat) Postponement Notice and Refunds

The "NF#13" event, which was scheduled to be held at Ebisu Liquid Room on Saturday, October 12th at midnight, has been postponed due to the expected bad weather caused by the approach of Typhoon No. 19, and with the safety of our guests in mind, we have decided to postpone the event.

We sincerely apologize for any inconvenience caused to customers who were looking forward to the event. Thank you for your understanding.

Your current tickets will remain valid for the rescheduled performance and there is no need to make any prior arrangements to reschedule.

If you are unable to attend the rescheduled date, we will refund your ticket price.
Please check the details below and proceed with the procedure.


<Rescheduled Dates>
Saturday, December 7, 2019 OPEN/START 24:00
Venue: Ebisu Liquid Room

*Tickets currently held will remain valid for the rescheduled performance and no prior transfer procedures are required.


■ Regarding refunds
If you are unable to attend the rescheduled date, we will refund your ticket price.
Please check the details below and proceed with the procedure.
*Please make sure that the person who has made the payment contacts us.
*Please note that we will not be able to provide a refund if you fail to complete the procedure within the deadline.

<Refund procedure>
If you would like a refund, please fill out the required information in the form below.
Customers who have filed a refund will be notified individually of the refund procedure around Friday, November 1st.

====================
▼Refund claim form
https://emtg.jp/support/emtg/


[Requirements]
・Type of inquiry: Please select "Ticket purchase/delivery"
·name
・EMTG ID used to purchase the ticket
·email address
・Artist/Event Name: NF#13
・Performance date and venue: 10/12 Ebisu Liquid Room
・Number of tickets you wish to refund: 1 or 2

<Only if you wish to receive a partial refund>
Please let us know the information of those who will not be attending on the rescheduled date.
·name
・EMTG ID used to purchase the ticket
====================

<Deadline for declaration>
Until 23:59 on Sunday, October 27, 2019

<Refundable items>
We will refund the ticket price, system fee, and various other fees.


■ Inquiries regarding refunds
EMTG Customer Support
https://emtg.jp/support/emtg/
*When making an inquiry, please specify "Regarding NF#13"
Please be sure to include your phone number, name, and ID (email address).



<How to apply to watch the TALK SESSION>
All applications for the "TALK SESSION," for which we were recruiting spectators, will be canceled.
*This will be automatically canceled, so there is no need for you to take any action.

Regarding the rescheduled "TALK SESSION" on Saturday, December 7th,
We will provide more details and accept applications for spectators at a later date, so please wait for a little while longer.