Thank you for using SAKANAQUARIUM (A).

The newsletter (PREMIUM BOOK) was sent via Kuroneko DM mail to eligible "Annual membership fee Course" members on Friday, December 22nd.
It will take about 1 week to 10 days for your order to arrive, so please be patient.

◆ Target recipients
SAKANAQUARIUM (A) Annual membership fee Membership as of 23:59 on August 31, 2017
We will also send it to those who have now unsubscribed.

◆Shipping address
Address registered as of noon on Thursday, December 7, 2017

◆About shipping
・Delivery will be via Kuroneko DM mail.
・It usually takes 1 week to 10 days (depending on the region) from the time of shipping to delivery.


Regarding inquiries about undelivered items
[Inquiry acceptance period]
From Thursday, January 4, 2018 to Friday, January 19, 2018, 18:00

[Year-end and New Year holiday period]
Friday, December 29, 2017 - Wednesday, January 3, 2018
Please note that our inquiry desk will be closed on the above dates.

[How to contact us]
①Please check your registration information from "My Page".

・If your current address differs from your registered information due to incorrect entry or moving,
Please complete the address change procedure on "My Page" and then contact us.

- If the name on your home address plate and the addressee's address are different, the shipped product will be returned due to "incorrect nameplate."
If you are an affected customer, please register "●● (name on nameplate)" at the end of your address.

②Please include the following information in the body of your email and contact us by clicking on "Contact us" at the bottom of the page.
・Name
・Registered email address
·post code
・Address (including apartment/room number)
・Nameplate presence/absence
- Name on nameplate (if different from addressee)
- Whether or not you have moved (or if you have any other concerns about why your package may not have arrived)

>>Contact us here