Thank you for using SAKANAQUARIUM (A).

We have sent out renewal procedure benefits to our site's "Annual membership fee Course" members.

*This bonus will be sent to those who have completed the renewal procedure (payment). (This bonus is separate from the annual newsletter (PREMIUM BOOK).)

◆Members eligible for this shipment
Members who have completed the renewal procedure (payment) for the "Annual membership fee Course" between August 1st (Tuesday) and August 31st (Thursday), 2017

・Those whose renewal membership expiration date is August 31, 2018 will receive this year's renewal benefits.
・For those whose membership expiration date after renewal is after September 30, 2018, we will deliver the renewal benefits for 2017. (Scheduled to be shipped after October)

*This includes those who have selected automatic credit card renewal procedures.
​Click here for information on automatic credit card renewal≫

◆Shipping address
Your registered address as of Thursday, August 31, 2017

◆About shipping
・Delivery will be via Kuroneko DM mail.
・The Kuroneko DM mail inquiry number will be sent to the email address registered to your membership.
・It usually takes 3 to 5 days (depending on the region) from the time the product is shipped until it is delivered.
- Depending on traffic conditions and your area of residence, it may take up to a week for delivery.

◆Notes
・Members of the "Monthly Standard Course" are not eligible for the benefit.
・We will always send the bonus to those who renew their membership, but please note that the shipping date will vary depending on the date you complete the procedure (payment).
・For members who have completed the renewal procedure (payment) for the "Annual membership fee Course" between Tuesday, September 1st and Saturday, September 30th, 2017, and whose membership expires on August 31st, 2018, we plan to ship your membership certificate in mid to late October, 2017.

Regarding inquiries about undelivered items
[Inquiry acceptance period]
From Monday, September 25, 2017 to Friday, September 29, 2017 at 18:00

[How to contact us]
①Please check your registration information from "My Page".

・If your current address differs from your registered information due to incorrect entry or moving,
Please complete the address change procedure on "My Page" and then contact us.

- If the name on your home nameplate is different from the addressee's name, the product will be returned due to "incorrect nameplate."
If you are an affected customer, please register "●● (name on nameplate)" at the end of your address.

②Please include the following information in the body of your email and contact us by clicking on "Contact us" at the bottom of the page.
·name
·Registered e-mail address
·post code
・Address (including apartment/room number)
・Nameplate presence/absence
- Name on the nameplate (if different from the addressee)
- Whether or not you have moved (or if you have any other concerns about why your package may not have arrived)

>>Contact us here