Notification of delivery of "Annual membership fee Course" renewal procedure benefits
Thank you for using SAKANAQUARIUM (A).
We have sent out renewal procedure benefits to our site's "Annual membership fee Course" members.
*This bonus will be sent to those who have completed the renewal procedure. (This bonus is separate from the annual newsletter (PREMIUM BOOK).)
*From now on, we will send them to those who have completed the renewal procedure.
◆About shipping time
From Monday, June 19, 2017
◆Members eligible for shipping
Members who have completed the renewal procedure for the "Annual membership fee Course" between July 1, 2016 and May 31, 2017 (Wednesday)
*This is the first shipment of the renewal procedure bonus. We sincerely apologize for the delay in shipping.
* Members who have completed the procedure to renew their Annual membership fee Course between June 1st (Thurs) and June 30th (Fri), 2017, will receive their rewards in mid to late July, 2017.
◆Shipping address
Your registered address as of Wednesday, May 31, 2017
◆About shipping
・Delivery will be via Kuroneko DM mail.
・It usually takes 3 to 5 days (depending on the region) from the time the product is shipped until it is delivered.
- Depending on traffic conditions and your area of residence, it may take up to a week for delivery.
◆Notes
・Members of the "Monthly Standard Course" are not eligible for the benefit.
Regarding inquiries about undelivered items
[Inquiry acceptance period]
June 26, 2017 (Monday) to July 7, 2017 (Friday) 18:00
[How to contact us]
①Please check your registration information from "My Page".
・If your current address differs from your registered information due to incorrect entry or moving,
Please complete the address change procedure on "My Page" and then contact us.
- If the name on your home nameplate is different from the addressee's name, the product will be returned due to "incorrect nameplate."
If you are an affected customer, please register "●● (name on nameplate)" at the end of your address.
②Please include the following information in the body of your email and contact us by clicking on "Contact us" at the bottom of the page.
·name
·Registered e-mail address
·post code
・Address (including apartment/room number)
・Nameplate presence/absence
- Name on the nameplate (if different from the addressee)
- Whether or not you have moved (or if you have any other concerns about why your package may not have arrived)