2016/10/01
NEWS
"SAKANAQUARIUM 2017" Regarding a malfunction with the announcement of lottery results for SAKANAQUARIUM (A) Fastest Members Advance Ticket
We apologize for the delay in announcing the results of the lottery for SAKANAQUARIUM (A) members advance sale for "SAKANAQUARIUM 2017," which occurred on the night of Friday, September 30th.
EMTG, the company that operates the ticket system, would like to provide the following information regarding the current situation and response to this matter.
--------------------
"SAKANAQUARIUM 2017" We apologize for the concern and inconvenience caused to our customers regarding the system malfunction that occurred during the announcement of the lottery results for SAKANAQUARIUM (A) Fastest Members Advance Ticket Sale.
Regarding the malfunction that occurred this time
This information will be provided by EMTG, the system operator.
● Significant delay in announcing lottery results
We had informed our customers that the lottery results would be announced at 18:00 on Friday, September 30, 2016, but
Even though we changed it to 20:00, it was delayed further.
The lottery results will be announced at 22:45 on Friday, September 30th.
● Incorrect display of lottery results
The lottery results were announced at 22:45, but the process of switching over all the winning and losing results had not yet been completed, and was completed around 23:20.
For those who checked the results between 22:45 and 23:20, some customers who were actually "selected" were mistakenly displayed as "unsuccessful."
We sincerely apologize for any confusion caused to our customers.
●About automatic credit card payments
For customers who entered their credit card details when applying, automatic payment was not set, and the credit card payment procedure was possible when they were selected. Since the lottery result email stated that automatic payment would be set for those who entered their credit card details in advance, we sincerely apologize for any concerns that you may have had about a double payment.
If you have made your payment yourself, automatic payment will not be made.
Please rest assured that there will be no double payment.
Please let us know your opinions and comments regarding the malfunction that occurred during the ticket lottery results.
For inquiries regarding the lottery results or payment issues with the advance ticket sales,
Please contact EMTG customer support at the address listed below.
●EMTG Customer Support
[Inquiry Form]
https://emtg.jp/support/emtg/
[Inquiries by phone]
0570-086-886
10/1(Sat) 11:00-22:00
10/2 (Sun) 11:00-19:00
Weekdays and Saturdays/Sundays 11:00-19:00
We deeply apologize for the concern and inconvenience this has caused our members. We will strive to improve our services to prevent similar incidents from happening again in the future.
EMTG Inc.
EMTG, the company that operates the ticket system, would like to provide the following information regarding the current situation and response to this matter.
--------------------
"SAKANAQUARIUM 2017" We apologize for the concern and inconvenience caused to our customers regarding the system malfunction that occurred during the announcement of the lottery results for SAKANAQUARIUM (A) Fastest Members Advance Ticket Sale.
Regarding the malfunction that occurred this time
This information will be provided by EMTG, the system operator.
● Significant delay in announcing lottery results
We had informed our customers that the lottery results would be announced at 18:00 on Friday, September 30, 2016, but
Even though we changed it to 20:00, it was delayed further.
The lottery results will be announced at 22:45 on Friday, September 30th.
● Incorrect display of lottery results
The lottery results were announced at 22:45, but the process of switching over all the winning and losing results had not yet been completed, and was completed around 23:20.
For those who checked the results between 22:45 and 23:20, some customers who were actually "selected" were mistakenly displayed as "unsuccessful."
We sincerely apologize for any confusion caused to our customers.
●About automatic credit card payments
For customers who entered their credit card details when applying, automatic payment was not set, and the credit card payment procedure was possible when they were selected. Since the lottery result email stated that automatic payment would be set for those who entered their credit card details in advance, we sincerely apologize for any concerns that you may have had about a double payment.
If you have made your payment yourself, automatic payment will not be made.
Please rest assured that there will be no double payment.
Please let us know your opinions and comments regarding the malfunction that occurred during the ticket lottery results.
For inquiries regarding the lottery results or payment issues with the advance ticket sales,
Please contact EMTG customer support at the address listed below.
●EMTG Customer Support
[Inquiry Form]
https://emtg.jp/support/emtg/
[Inquiries by phone]
0570-086-886
10/1(Sat) 11:00-22:00
10/2 (Sun) 11:00-19:00
Weekdays and Saturdays/Sundays 11:00-19:00
We deeply apologize for the concern and inconvenience this has caused our members. We will strive to improve our services to prevent similar incidents from happening again in the future.
EMTG Inc.