others

Q
MOVIE and radio cannot be played.
A
● Recommended environment
Please check that your device and browser meet the recommended environment.

●JavaScript
 This site uses JavaScript.
If JavaScript is disabled in your browser, the site will not function properly, so please enable JavaScript.

Cookies
 This site uses cookies.
If cookies are disabled in your browser, the site will not function properly, so please enable cookies before using the site.

Clear cache
 Cache refers to temporary data that is stored on a PC or other device when you visit a website, or the mechanism behind it.
Retaining data makes browsing more convenient, but leaving old data behind can cause problems with the information displayed.
Please try clearing your cache as this may resolve the issue.
*The implementation method varies depending on the browser you use.

＜Notes＞
Clearing your cache may cancel your logged-in state or delete your saved ID and password from your browser.
Please note that you will need to enter your ID and password when logging in again.

●Communication environment
 Please play the file in an environment with good radio wave conditions, such as Wi-Fi.

● Restart your device
Please turn off the power and then restart it.


Also, if you are using Safari on an iPhone, please check the following:

About "Private Browsing Mode"
If "Private Browsing Mode" is enabled, you may not be able to watch the video.
When private browsing mode is on, the top and bottom of the screen will be black; when it is off, the top and bottom of the screen will be white.
https://support.apple.com/ja-jp/HT203036
*You will be redirected to the Apple Support page.

●About content blocker settings
If you are viewing the site from Safari, playback may not be possible if the "Content Blocker" is set to "ON."
If you have installed the dedicated app, please turn the setting to "OFF" and try playing.

Other questions regarding "Other"

If the above does not resolve your issue, please contact us using the details below.

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