Regarding payment of membership fees

Q
My membership fee for October 2023 has been debited twice.
A

In order to strengthen the security of credit card payments at "NF member," the billing timing will be changed from Sunday, October 1, 2023 (only for monthly course customers).


If you have been using the monthly plan continuously since before September 2023, two months' worth (= usage in September 2023 / usage in October 2023) will be deducted in one lump sum.

​The two months' worth of funds were deducted in one lump sum in October 2023, which is normal and not an erroneous charge, so it will not be refunded.

Please rest assured that you will not be charged twice.


From November onwards, only one usage date will be displayed around the 5th of the month (usage date: November 5th).


*The closing date and deduction date will vary depending on the credit card company you use.

For details, please check your credit card invoice.


For more details, please check the following page.

https://sakanaction.jp/news/detail/2608

Other questions regarding "Payment of membership fees"

If the above does not resolve your issue, please contact us using the details below.

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