Information on refunds for cancelled performances

We are pleased to announce the details of refunds for the following performances of "SAKANAQUARIUM 2020 "834.194 Light"" in Kumamoto, Ishikawa, Hiroshima, and Fukuoka, which have been canceled due to the spread of COVID-19.

[Cancelled performances]
SAKANAQUARIUM 2020 "834.194 Light"

September 3rd (Thursday) Kumamoto Castle Hall, Kumamoto *Rescheduled performances for April 4th (Saturday) and June 25th (Thursday)
Tuesday, September 29th, Hondanomori Hall, Ishikawa *Rescheduled performances for Saturday, February 29th and Wednesday, May 27th
September 30th (Wednesday) Ishikawa Hondanomori Hall *March 1st (Sunday) and May 28th (Thursday) rescheduled performances
October 5th (Mon) Hiroshima, Hiroshima Bunka Gakuen HBG Hall *Rescheduled performances for March 12th (Thu) and June 4th (Thu)
Tuesday, October 6th, Hiroshima, Hiroshima Bunka Gakuen HBG Hall *Rescheduled performances for Friday, March 13th and Friday, June 5th
Thursday, October 15th Fukuoka Sunpalace, Fukuoka *Rescheduled performances for Wednesday, April 1st and Wednesday, June 17th
Friday, October 16th Fukuoka Sunpalace, Fukuoka *Rescheduled performances for Thursday, April 2nd and Thursday, June 18th

For details on refunds for the Hyogo and Hokkaido performances, click here (refunds closed)


[Ticket refund information]
Tickets will be refunded as follows:
Refund period: August 11th (Tuesday)

The date and time when refunds begin and the refund method will vary depending on the ticket agency you purchased your ticket from, so please check the information below to avoid any mistakes.
*Customers who have already traded or processed a refund on Ticket Plaza (formerly EMTG) are not eligible.
*Please note that refunds will no longer be possible after the refund deadline.
*Refunds will only be given to the person who purchased the ticket.
*Please note that it may take some time for the refund to be processed.

Please check the details below and use the service.

Click here to check the schedule of the canceled performances≫

Refund Method

Customers who purchased tickets through eplus

Refund Period

August 11th (Tuesday) to August 31st (Monday) 23:59

Refund Method

<For those who pay by credit card>
There is no need for you to take any action yourself.

Any credit card sales information that has been settled will be cancelled.
The actual date of refund processing will vary depending on the timing of each credit card company's processing procedures, so please check your credit card statement for details.

▼Refund method
https://eplus.jp/sf/refund1/c-type


<For those who use payment methods other than credit card>
After completing the arrangements with eplus, you will need to process the refund yourself.

We will refund your payment using the Wellnet Remittance Service.
We will send you an email informing you that the refund procedure has begun, or guide you to "inquire about your application status."

▼Procedures to be followed by customers after the refund process has begun (eplus has completed the arrangements)
https://eplus.jp/sf/refund1/w-type


inquiry
http://support.eplus.jp/

Customers who purchased tickets through Lawson Ticket

Refund Period

August 11th (Tue) - August 23rd (Sun) 23:59

Refund Method

After August 11th, we will send you a new reservation number via email (sent to the email address you registered when purchasing).
We apologize for the inconvenience, but please use your new reservation number during the refund period mentioned above to issue a refund ticket at your nearest Lawson or Ministop store and then process the refund via Loppi.

* Search Lawson stores here
http://store.lawson.co.jp/
* Search for Ministop stores here
https://shop.ministop.co.jp/ms/
*For refunds at Lawson Ticket, click here
http://l-tike.com/oc/lt/haraimodoshi/


inquiry
https://l-tike.com/contact/

Customers who purchased tickets through LINE Ticket

Refund Period

~ Up to 2 days before each performance
(There are times when reception is unavailable due to regular system maintenance.)

Refund Method

Those who have tickets for this performance will be contacted via "LINE Ticket Info" regarding refunds.
Please follow the refund procedure there.

Refund Policy
https://help2.line.me/ticketapp/web/categoryId/20005226/sp?lang=ja


Details on how to receive a refund will be announced via LINE chat on the official "LINE Ticket Info" account.
●Various fees, including advance service fees and system usage fees, will be refunded.

inquiry
Add the official LINE Ticket account https://line.me/R/ti/p/%40lineticket_jp as a friend and ask any questions in the chat.

Customers who purchased tickets through Ticket Pia

Refund Method

今回、払戻期間にお客様ご自身で払い戻しのお手続きをして頂く必要はございません。

9月中旬を目処に、「郵便振替払出証書」でのご返金をさせていただきます。
払出証書は、郵便貯金事務センターから順次発送し、先行申込時にご登録頂いたご住所宛に緑色の封筒にて届きます。本人確認証をご持参のうえ、郵便局にて換金してください。
※払出証書の有効期間は発行日から6か月間です。


先行申込時からご住所がご変更となっている場合は、下記フォームにて住所変更を受付いたします。
お手数をおかけしますが、下記期限までに必要情報をご回答頂けますと幸いです。
<住所変更受付フォーム>
受付期間: 8月23日(日)23:59まで
https://w.pia.jp/t/sakanaquarium-refund/

お問い合わせ
<証書未着のお問い合わせ>
チケットぴあメールセンター
0570-02-9596 (10:00~18:00)
※10月10日を過ぎても未着の場合、こちらにご連絡ください。

<払戻しに関するお問い合わせ>
tickets-inquiry@pia.co.jp
※お問い合わせの際には、必ず件名に「サカナクション払戻について」と、本文に「チケット購入者氏名」の明記をお願いします。
※払戻に関するお問い合わせ専用となります。
その他のお問い合わせには返答できかねます事予めご了承ください。

Customers who purchased tickets through Ticket Trade

Refund acceptance period

August 11th (Tue) - August 25th (Tue) 23:59

Refund Method

Ticket Plaza (formerly EMTG) will send you an email with instructions on how to proceed with the refund.
Please note that depending on your domain-specific reception settings, emails may not be delivered, so please set your email settings to allow reception from the domains <mail.plusmember.jp> and <cc.plusmember.jp>.

inquiry
https://help.tixplus.jp/other/1083/

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